Wandering Elk Co.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return policy below:

30-Day Return Policy

You have 30 days from the date of purchase to return an item for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:

1. Condition of the Item:
   • The item must be unused, in the same condition that you received it, and in its original packaging.
   • All original tags, manuals, accessories, and any other items that were included with the purchase must be returned.
2. Proof of Purchase:
   • A receipt, order confirmation, or proof of purchase is required to process your return.
3. Non-Returnable Items:
   • Some items cannot be returned, such as perishable goods, custom-made items, intimate or sanitary goods, and gift cards. Sale or clearance items are also non-returnable.

How to Return an Item:

1. Initiate the Return:
   • Contact our customer service team at helloElk@wanderingelk.com to initiate a return. Please provide your order number and the reason for the return.
2. Prepare Your Return:
   • Safely pack the item in its original packaging with all accessories and documentation. Include a copy of the proof of purchase.
3. Shipping Your Return:
   • You will be responsible for paying half of the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, half the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
4. Processing Your Return:
   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Damaged or Defective Items:

If you received a damaged or defective item, please contact us immediately at helloElk@wanderingelk.com and include photos of the damaged item along with purchase receipt. We will arrange for a replacement or refund at no additional cost to you.

Refunds:

Refunds will be issued to the original method of payment. Please allow 5-7 business days for the refund to be processed and for the funds to appear in your account. If you haven’t received a refund within this time frame, please check with your bank or credit card company, as processing times may vary.

We appreciate your business and are here to help make your shopping experience a pleasant one!